{"version":"1.0","last_updated":"2026-04-30","generated_at":"2026-04-30T12:37:01.189Z","language":"en","canonical":true,"faqs":[{"question":"What is RapidStart CRM?","answer":"RapidStart CRM is The World's First Simple CRM built on the Microsoft Power Platform that isn't Dynamics 365. It includes Prospects, Contacts, Accounts, Opportunities, and Cases. A Microsoft Certified Business Application and #1 ranked on AppSource with over 100,000 users worldwide.","category":"general","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"What's the difference between RapidStart CRM and RapidStart Sales for D365?","answer":"RapidStart CRM is for non-Dynamics 365 environments — it's a standalone CRM on the Power Platform. RapidStart Sales for Dynamics 365 is specifically for organizations that already have D365 Sales and need a lower-cost alternative sales app for users who don't need the full D365 Sales experience. They serve different environments and cannot be used interchangeably.","category":"general","related_product_id":"rapidstart-sales","source_url":"https://www.rapidstart.com/en/products/rapidstart-sales"},{"question":"How many users do you have?","answer":"Over 100,000 users worldwide. RapidStart CRM has been the #1 ranked app on Microsoft's AppSource marketplace for 4 years in a row, with all 5-star ratings.","category":"general","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"Is RapidStart CRM a Microsoft Certified Business Application?","answer":"Yes. RapidStart CRM is certified by Microsoft and is the #1 ranked app on Microsoft's AppSource marketplace. It has maintained 5-star ratings and top ranking for 4 consecutive years.","category":"general","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"Can I customize RapidStart apps?","answer":"Yes. All RapidStart apps are fully customizable and completely unlocked. They are built on Microsoft Dataverse, so you can add custom fields, create custom views, build workflows with Power Automate, and extend functionality with Power Apps. Use RapidStart as-is, or as a start to something much more.","category":"general","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"What languages are supported?","answer":"RapidStart apps are available in 20 languages including English, Danish, Arabic, Dutch, French, German, Italian, Finnish, Japanese, Norwegian, Portuguese, Spanish, Swedish, Russian, Czech, Hungarian, Polish, Slovenian, and Turkish.","category":"general","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Does RapidStart CRM integrate with Outlook?","answer":"Yes. RapidStart CRM integrates directly into Outlook and Microsoft Teams. You can track emails, sync contacts, and manage your CRM data without leaving the tools you already use every day.","category":"integration","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"Does RapidStart CRM integrate with Business Central?","answer":"Yes. The free Business Central Integration addon brings your BC data into RapidStart CRM using Virtual Tables. It provides access to 68 standard BC tables, supports bi-directional data sync, and answers questions like: Did the customer pay? When did the order ship? What's the available inventory? Users need a BC Team Member license at $8/pupm.","category":"integration","related_product_id":"business-central-addon","source_url":"https://www.rapidstart.com/en/products/business-central-addon"},{"question":"How many connectors are available?","answer":"Over 1,200 pre-built connectors are available through Microsoft Power Automate. Connect RapidStart apps to virtually any business system — from email marketing platforms to accounting software to custom APIs. Power Automate serves as the central automation hub for all RapidStart apps.","category":"integration","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Is there a support team?","answer":"There is no free support from the RapidStart team. For implementation help, customization, training, and ongoing support, please contact a RapidStart Certified Partner. Free training documentation and videos are available from Microsoft and through the RapidStart knowledge base.","category":"integration","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"How much do RapidStart apps cost?","answer":"All RapidStart apps are $10 per user per month for any size commercial organization. Some addons like the Business Central Integration and BookIt Scheduler are completely free. All apps are purchased through the Microsoft Marketplace.","category":"pricing","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"What Microsoft license do I need?","answer":"RapidStart apps run on the Microsoft Power Platform, which requires a Power Apps license. You have two options: Power Apps Premium (Subscription) at $20/user/month for unlimited apps with 250MB DB capacity each, or Power Apps Per App Plan (Pay-as-you-Go) at $10/month per user that logs in, per app. Choose the option that works best for your organization's size and usage patterns.","category":"pricing","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"How does RapidStart pricing compare to Dynamics 365?","answer":"Think of it like a hamburger. The Power Apps platform is the $20 hamburger — that's the same whether you use Dynamics 365 or RapidStart. Dynamics 365 adds $95 cheese (D365 Sales license) to that hamburger. RapidStart adds $10 cheese (RapidStart CRM) to the same hamburger. Same platform, same security, same Dataverse — dramatically different price for the toppings.","category":"pricing","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Is there nonprofit or education pricing?","answer":"Yes. Microsoft-recognized Nonprofit and Education organizations get 75% off commercial pricing — just $2.50 per user per month for RapidStart apps. Microsoft also offers discounted Power Apps licenses for nonprofits: Per App Pass (10 free, then $2.50/pupm) or Premium at $5/pupm. A whitelist application is required.","category":"pricing","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Do I already have Power Apps licenses?","answer":"If you have Dynamics 365, you may already have Power Apps licenses included with your subscription. Many D365 plans include Power Apps capabilities. Check with your Microsoft account representative or review your Microsoft 365 admin center to see what licenses are available in your tenant.","category":"pricing","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"What is Dataverse?","answer":"Dataverse (formerly Common Data Service or CDS) is the data platform that powers all RapidStart apps and Dynamics 365. It provides enterprise-grade storage, security, and business logic. Your data stays in your own Microsoft tenant with role-based access controls, audit logging, and compliance certifications.","category":"technical","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Which RapidStart apps work in which environments?","answer":"RapidStart CRM: non-Dynamics 365 Dataverse environments only. RapidStart Sales for D365: Dynamics 365 environments only. RapidStart Project: any Dataverse environment without RapidStart Sales for D365. RapidStart Field Service: any Dataverse environment without RapidStart Sales for D365. Business Central Addon: non-Dynamics 365 Dataverse with RapidStart CRM only.","category":"technical","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Can I use RapidStart apps on mobile?","answer":"Yes. All RapidStart apps include both desktop and mobile access through the Power Apps mobile app for iOS and Android. No additional license or cost is required for mobile access.","category":"technical","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Can external users access RapidStart apps?","answer":"Yes. Guest users are supported using Microsoft's $5 Per App license. This allows external collaborators, partners, or clients to access your RapidStart apps without needing a full Power Apps license.","category":"technical","related_product_id":null,"source_url":"https://www.rapidstart.com/en/faq"},{"question":"Can I migrate from RapidStart CRM to Dynamics 365?","answer":"Technically it is possible to migrate from RapidStart CRM to Dynamics 365 first-party apps since they share the same Dataverse platform. However, this is rarely done in practice. We are unaware of a single organization that has migrated from RapidStart CRM to Dynamics 365 — most find that RapidStart provides everything they need at a fraction of the cost.","category":"technical","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"How long does implementation take?","answer":"Minutes, not weeks. RapidStart CRM is up and running in minutes with guided setup.","category":"product","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"Do I need training?","answer":"Integrated video training is built right into the app. No external training needed.","category":"product","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"Can I import my existing data?","answer":"Yes. We support imports from Excel, Salesforce, and most other CRM systems.","category":"product","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"What's the difference vs Dynamics 365 Sales?","answer":"RapidStart CRM is for non-Dynamics 365 environments. It's simpler and cheaper — designed for teams that don't need the full D365 Sales experience.","category":"product","related_product_id":"rapidstart-crm","source_url":"https://www.rapidstart.com/en/products/rapidstart-crm"},{"question":"Does it require RapidStart CRM?","answer":"No. RapidStart Project is completely self-contained and can run independently on any Dataverse environment. It can also be stacked with our other apps.","category":"product","related_product_id":"rapidstart-project","source_url":"https://www.rapidstart.com/en/products/rapidstart-project"},{"question":"What about Microsoft licensing?","answer":"Power Apps Premium at $20/pupm or PAYGO at approximately $10/pupm.","category":"product","related_product_id":"rapidstart-project","source_url":"https://www.rapidstart.com/en/products/rapidstart-project"},{"question":"What security roles are included?","answer":"Two roles: Project Manager and Project User.","category":"product","related_product_id":"rapidstart-project","source_url":"https://www.rapidstart.com/en/products/rapidstart-project"},{"question":"Is there a minimum number of licenses?","answer":"No minimum licenses required.","category":"product","related_product_id":"rapidstart-project","source_url":"https://www.rapidstart.com/en/products/rapidstart-project"},{"question":"Does it work on desktop and mobile?","answer":"Yes, both desktop and mobile apps are included.","category":"product","related_product_id":"rapidstart-project","source_url":"https://www.rapidstart.com/en/products/rapidstart-project"},{"question":"Can I cancel anytime?","answer":"Yes, you can cancel anytime via the Microsoft Admin Center.","category":"product","related_product_id":"rapidstart-project","source_url":"https://www.rapidstart.com/en/products/rapidstart-project"},{"question":"Does it require RapidStart CRM?","answer":"No. RapidStart Field Service is completely self-contained.","category":"product","related_product_id":"rapidstart-field-service","source_url":"https://www.rapidstart.com/en/products/rapidstart-field-service"},{"question":"What about Microsoft licensing?","answer":"Power Apps Premium at $20/pupm for dispatchers. PAYGO licensing is ideal for technicians.","category":"product","related_product_id":"rapidstart-field-service","source_url":"https://www.rapidstart.com/en/products/rapidstart-field-service"},{"question":"Does it work offline?","answer":"Offline mode can be enabled.","category":"product","related_product_id":"rapidstart-field-service","source_url":"https://www.rapidstart.com/en/products/rapidstart-field-service"},{"question":"Can I cancel anytime?","answer":"Yes, you can cancel anytime.","category":"product","related_product_id":"rapidstart-field-service","source_url":"https://www.rapidstart.com/en/products/rapidstart-field-service"},{"question":"Is this a standalone CRM?","answer":"No — RapidStart Sales is specifically for Dynamics 365 Sales environments as a cost-reduction tool for users who don't need the full D365 Sales experience.","category":"product","related_product_id":"rapidstart-sales","source_url":"https://www.rapidstart.com/en/products/rapidstart-sales"},{"question":"How is it different from RapidStart CRM?","answer":"RapidStart CRM is for non-Dynamics 365 Dataverse environments. RapidStart Sales is specifically for existing D365 Sales environments where you want to reduce licensing costs.","category":"product","related_product_id":"rapidstart-sales","source_url":"https://www.rapidstart.com/en/products/rapidstart-sales"},{"question":"Is it compliant with Microsoft licensing?","answer":"Yes. We worked directly with Microsoft to confirm 100% compliance with their licensing terms.","category":"product","related_product_id":"rapidstart-sales","source_url":"https://www.rapidstart.com/en/products/rapidstart-sales"},{"question":"Is it really free?","answer":"Yes, the Business Central Integration addon is completely free and available from the Microsoft Marketplace.","category":"product","related_product_id":"business-central-addon","source_url":"https://www.rapidstart.com/en/products/business-central-addon"},{"question":"Does it require RapidStart CRM?","answer":"Yes. This integration has no standalone value — it's designed to bring BC data into RapidStart CRM.","category":"product","related_product_id":"business-central-addon","source_url":"https://www.rapidstart.com/en/products/business-central-addon"},{"question":"What Business Central data can I see?","answer":"68 standard Business Central tables are available, including customers, vendors, items, sales orders, and more.","category":"product","related_product_id":"business-central-addon","source_url":"https://www.rapidstart.com/en/products/business-central-addon"},{"question":"Is Business Central data editable in CRM?","answer":"Sales Quotes can be created in RapidStart CRM. Other BC data is read-only by default in CRM. Two-way sync is available for specific tables like Contacts and Accounts.","category":"product","related_product_id":"business-central-addon","source_url":"https://www.rapidstart.com/en/products/business-central-addon"},{"question":"Which browsers are supported?","answer":"Microsoft Edge and Google Chrome.","category":"product","related_product_id":"linkedin-capture","source_url":"https://www.rapidstart.com/en/products/linkedin-capture"},{"question":"Does it require RapidStart CRM?","answer":"Yes. LinkedIn Capture is an addon for RapidStart CRM.","category":"product","related_product_id":"linkedin-capture","source_url":"https://www.rapidstart.com/en/products/linkedin-capture"},{"question":"Does it require a MailChimp account?","answer":"Yes, a separate MailChimp account is required.","category":"product","related_product_id":"mailchimp-integration","source_url":"https://www.rapidstart.com/en/products/mailchimp-integration"},{"question":"Does it require RapidStart CRM?","answer":"Yes. The MailChimp Integration is an addon for RapidStart CRM.","category":"product","related_product_id":"mailchimp-integration","source_url":"https://www.rapidstart.com/en/products/mailchimp-integration"},{"question":"What data syncs between the two?","answer":"Audiences, subscribers, engagement data (opens, clicks, unsubscribes), and tags.","category":"product","related_product_id":"mailchimp-integration","source_url":"https://www.rapidstart.com/en/products/mailchimp-integration"},{"question":"Is it free?","answer":"Yes, the connector is free. However, you need a separate Zerobounce account for email verification credits.","category":"product","related_product_id":"zerobounce-connector","source_url":"https://www.rapidstart.com/en/products/zerobounce-connector"},{"question":"Does it require RapidStart CRM?","answer":"It works on any Dataverse environment, not just RapidStart CRM.","category":"product","related_product_id":"zerobounce-connector","source_url":"https://www.rapidstart.com/en/products/zerobounce-connector"},{"question":"Is it really free?","answer":"Yes, completely free. No premium tiers, no feature gates.","category":"product","related_product_id":"bookit-scheduler","source_url":"https://www.rapidstart.com/en/products/bookit-scheduler"},{"question":"Does it require RapidStart CRM?","answer":"No. BookIt works on any Dataverse environment including D365, Power Apps, and RapidStart.","category":"product","related_product_id":"bookit-scheduler","source_url":"https://www.rapidstart.com/en/products/bookit-scheduler"},{"question":"Do invitees need an account?","answer":"No. Invitees vote via magic link — no login or account required.","category":"product","related_product_id":"bookit-scheduler","source_url":"https://www.rapidstart.com/en/products/bookit-scheduler"},{"question":"Is it free?","answer":"Yes, the solution is free from Microsoft Marketplace. You also need a free API key from ExchangeRate-API (up to 1,500 requests/month free).","category":"product","related_product_id":"exchange-rate-connector","source_url":"https://www.rapidstart.com/en/products/exchange-rate-connector"},{"question":"Does it require RapidStart CRM?","answer":"No. It works on any Dataverse environment — D365, Power Apps, or RapidStart.","category":"product","related_product_id":"exchange-rate-connector","source_url":"https://www.rapidstart.com/en/products/exchange-rate-connector"},{"question":"How often are rates updated?","answer":"Rates are refreshed daily via a scheduled Power Automate flow. No manual intervention required.","category":"product","related_product_id":"exchange-rate-connector","source_url":"https://www.rapidstart.com/en/products/exchange-rate-connector"},{"question":"How many currencies are supported?","answer":"161+ currencies. You can configure any ISO 4217 base currency — USD, EUR, GBP, and more.","category":"product","related_product_id":"exchange-rate-connector","source_url":"https://www.rapidstart.com/en/products/exchange-rate-connector"},{"question":"What is RapidClaw?","answer":"RapidClaw is a governed AI agent layer for RapidStart CRM. It deploys a customer-owned runtime into your Azure subscription, uses Dataverse as its control boundary, and gives users a single assistant surface in Teams while administrators manage activation and operations through RapidClaw Command Center.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"Is my data safe?","answer":"RapidClaw is designed around customer-owned runtime isolation, Dataverse-backed control records, Microsoft identity, approval-gated outbound actions, and Azure Key Vault-backed secret handling. The runtime executes in your Azure subscription, while deployment and shared routing services remain managed as part of the product.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"Does it require RapidStart CRM?","answer":"Yes. RapidClaw is designed to work with RapidStart CRM and depends on your RapidStart CRM environment and Dataverse data model.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"How do users interact with it?","answer":"End users normally interact with the RapidClaw orchestrator in Teams. The orchestrator coordinates specialist agents behind the scenes rather than exposing every agent as a separate chat persona.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"Does it go live automatically after deployment?","answer":"No. RapidClaw is deployed in a non-live posture by default. Administrators decide which agents, schedules, and live behaviors to activate in RapidClaw Command Center.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"Who can use it in Teams?","answer":"RapidClaw uses a personal Teams app experience, and access can be limited by Teams administrators to approved users.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"What admin surface do I use?","answer":"RapidClaw Command Center is the primary admin and operations surface. OpenClaw Admin is available for advanced runtime management when needed.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"Can I customize the agents?","answer":"Yes. RapidClaw includes a coordinated specialist agent model and supports further customization through the deployed runtime and its administrative surfaces.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"What gets deployed in my Azure subscription?","answer":"A customer-owned RapidClaw runtime environment, including the OpenClaw runtime layer, Azure OpenAI integration, administrative surfaces, support services, and the configuration needed for governed operation.","category":"product","related_product_id":"rapidclaw","source_url":"https://www.rapidstart.com/en/products/rapidclaw"},{"question":"Is the addon free?","answer":"Yes, the addon itself is free from Microsoft Marketplace. However, you need a separate Apollo.io account which costs approximately $600 USD per year.","category":"product","related_product_id":"apollo-connector","source_url":"https://www.rapidstart.com/en/products/apollo-connector"},{"question":"Does it require RapidStart CRM?","answer":"Yes. The Apollo Connector is an addon for RapidStart CRM.","category":"product","related_product_id":"apollo-connector","source_url":"https://www.rapidstart.com/en/products/apollo-connector"},{"question":"What data can I enrich?","answer":"Job titles, phone numbers, email addresses, company size, industry, revenue, technologies used, and more — all from Apollo.io's database of over 275 million contacts.","category":"product","related_product_id":"apollo-connector","source_url":"https://www.rapidstart.com/en/products/apollo-connector"},{"question":"Can I enrich records in bulk?","answer":"Yes. You can enrich individual records automatically or run bulk enrichment to update hundreds of Contacts and Accounts at once.","category":"product","related_product_id":"apollo-connector","source_url":"https://www.rapidstart.com/en/products/apollo-connector"}]}