Question 1

What is RapidStart CRM?

Accepted Answer

RapidStart CRM is The World's First Simple CRM built on the Microsoft Power Platform that isn't Dynamics 365. It includes Prospects, Contacts, Accounts, Opportunities, and Cases. A Microsoft Certified Business Application and #1 ranked on AppSource with over 100,000 users worldwide.

Question 2

What's the difference between RapidStart CRM and RapidStart Sales for D365?

Accepted Answer

RapidStart CRM is for non-Dynamics 365 environments — it's a standalone CRM on the Power Platform. RapidStart Sales for Dynamics 365 is specifically for organizations that already have D365 Sales and need a lower-cost alternative sales app for users who don't need the full D365 Sales experience. They serve different environments and cannot be used interchangeably.

Question 3

How many users do you have?

Accepted Answer

Over 100,000 users worldwide. RapidStart CRM has been the #1 ranked app on Microsoft's AppSource marketplace for 4 years in a row, with all 5-star ratings.

Question 4

Is RapidStart CRM a Microsoft Certified Business Application?

Accepted Answer

Yes. RapidStart CRM is certified by Microsoft and is the #1 ranked app on Microsoft's AppSource marketplace. It has maintained 5-star ratings and top ranking for 4 consecutive years.

Question 5

Can I customize RapidStart apps?

Accepted Answer

Yes. All RapidStart apps are fully customizable and completely unlocked. They are built on Microsoft Dataverse, so you can add custom fields, create custom views, build workflows with Power Automate, and extend functionality with Power Apps. Use RapidStart as-is, or as a start to something much more.

Question 6

What languages are supported?

Accepted Answer

RapidStart apps are available in 20+ languages including English, Danish, Arabic, Dutch, French, German, Italian, Finnish, Japanese, Norwegian, Portuguese, Spanish, Swedish, Russian, Czech, Hindi, Hungarian, Polish, Slovenian, and Turkish.

Question 7

Does RapidStart CRM integrate with Outlook?

Accepted Answer

Yes. RapidStart CRM integrates directly into Outlook and Microsoft Teams. You can track emails, sync contacts, and manage your CRM data without leaving the tools you already use every day.

Question 8

Does RapidStart CRM integrate with Business Central?

Accepted Answer

Yes. The free Business Central Integration addon brings your BC data into RapidStart CRM using Virtual Tables. It provides access to 68 standard BC tables, supports bi-directional data sync, and answers questions like: Did the customer pay? When did the order ship? What's the available inventory? Users need a BC Team Member license at $8/pupm.

Question 9

How many connectors are available?

Accepted Answer

Over 1,200 pre-built connectors are available through Microsoft Power Automate. Connect RapidStart apps to virtually any business system — from email marketing platforms to accounting software to custom APIs. Power Automate serves as the central automation hub for all RapidStart apps.

Question 10

Is there a support team?

Accepted Answer

There is no free support from the RapidStart team. For implementation help, customization, training, and ongoing support, please contact a RapidStart Certified Partner. Free training documentation and videos are available from Microsoft and through the RapidStart knowledge base.

Question 11

How much do RapidStart apps cost?

Accepted Answer

All RapidStart apps are $10 per user per month for any size commercial organization. Some addons like the Business Central Integration and BookIt Scheduler are completely free. All apps are purchased through the Microsoft Marketplace.

Question 12

What Microsoft license do I need?

Accepted Answer

RapidStart apps run on the Microsoft Power Platform, which requires a Power Apps license. You have two options: Power Apps Premium (Subscription) at $20/user/month for unlimited apps with 250MB DB capacity each, or Power Apps Per App Plan (Pay-as-you-Go) at $10/month per user that logs in, per app. Choose the option that works best for your organization's size and usage patterns.

Question 13

How does RapidStart pricing compare to Dynamics 365?

Accepted Answer

Think of it like a hamburger. The Power Apps platform is the $20 hamburger — that's the same whether you use Dynamics 365 or RapidStart. Dynamics 365 adds $95 cheese (D365 Sales license) to that hamburger. RapidStart adds $10 cheese (RapidStart CRM) to the same hamburger. Same platform, same security, same Dataverse — dramatically different price for the toppings.

Question 14

Is there nonprofit or education pricing?

Accepted Answer

Yes. Microsoft-recognized Nonprofit and Education organizations get 75% off commercial pricing — just $2.50 per user per month for RapidStart apps. Microsoft also offers discounted Power Apps licenses for nonprofits: Per App Pass (10 free, then $2.50/pupm) or Premium at $5/pupm. A whitelist application is required.

Question 15

Do I already have Power Apps licenses?

Accepted Answer

If you have Dynamics 365, you may already have Power Apps licenses included with your subscription. Many D365 plans include Power Apps capabilities. Check with your Microsoft account representative or review your Microsoft 365 admin center to see what licenses are available in your tenant.

Question 16

What is Dataverse?

Accepted Answer

Dataverse (formerly Common Data Service or CDS) is the data platform that powers all RapidStart apps and Dynamics 365. It provides enterprise-grade storage, security, and business logic. Your data stays in your own Microsoft tenant with role-based access controls, audit logging, and compliance certifications.

Question 17

Which RapidStart apps work in which environments?

Accepted Answer

RapidStart CRM: non-Dynamics 365 Dataverse environments only. RapidStart Sales for D365: Dynamics 365 environments only. RapidStart Project: any Dataverse environment without RapidStart Sales for D365. RapidStart Field Service: any Dataverse environment without RapidStart Sales for D365. Business Central Addon: non-Dynamics 365 Dataverse with RapidStart CRM only.

Question 18

Can I use RapidStart apps on mobile?

Accepted Answer

Yes. All RapidStart apps include both desktop and mobile access through the Power Apps mobile app for iOS and Android. No additional license or cost is required for mobile access.

Question 19

Can external users access RapidStart apps?

Accepted Answer

Yes. Guest users are supported using Microsoft's $5 Per App license. This allows external collaborators, partners, or clients to access your RapidStart apps without needing a full Power Apps license.

Question 20

Can I migrate from RapidStart CRM to Dynamics 365?

Accepted Answer

Technically it is possible to migrate from RapidStart CRM to Dynamics 365 first-party apps since they share the same Dataverse platform. However, this is rarely done in practice. We are unaware of a single organization that has migrated from RapidStart CRM to Dynamics 365 — most find that RapidStart provides everything they need at a fraction of the cost.

Frequently Asked Questions

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Frequently Asked Questions

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